Why is Having a VoIP Phone so Cool?

One of the main reasons people buy a phone system today is to make phone calls — they need to communicate proactively with their customers, vendors, and other employees.  With the traditional “overlay” hosted phone service that acted as an inbound call router, this can definitely handle your inbound phone calls and give you the freedom to answer those inbound calls on any device you like — home phone, business phone, land line, or cell phone.

However, what about making phone calls?  You would need to use your landline or cell phone to make that call.  This can be convenient, but also has the inconvenience of not showing your business phone number as the caller ID to the recipient of the call.  But that’s the whole point!  Don’t you want them to see your business number and not our personal contact number?

Any Plan Support VoIP Phones

With VoIP phone support, any usage-based or flat-rate plan from Virtual PBX can support the VoIP phones.  So you’re not forced to have to pick a plan just to get to use the phones, like so many other VoIP vendors force you to do.  On the contrary, you get to choose whichever plan best fits your business model, then you get to choose if you want to have a VoIP phone on your desk or just choose to receive calls on your landline or cell phone.

No Landlines

But if you do choose to have a VoIP phone, then you DON’T need a land line.  Let’s think about that a minute.  With all inbound and outbound calls going through Virtual PBX, and you have the ability to just pick up the phone and dial out, showing your Virtual PBX phone number.  So you receive calls on your VoIP phone and you make calls on your VoIP phone.  Why would you need a land line anymore?  Given that land lines can cost anywhere from $40-60/month, depending on the long distance package associated with it, you could end up saving a lot of money just getting rid of your land lines.  An office full of landlines?  Gone.

Multiple Caller IDs

Another cool thing?  Choose WHICH phone number you want to show for your caller ID.  Nice, eh?  You can change this under your Config tab when you log into the vConsole.  Scroll to the bottom of that page, click “Manage” next to your VoIP phone and you can now choose which Virtual PBX phone number you wish to show when you place an outbound call.  Do you have a couple of different phone numbers so you can act like a couple of different companies with the same employees?  Call out with one phone number showing, then edit your outbound caller ID and make calls to the clients for your other company.  Just like that you can experience the freedom of having multiple caller IDs.

Phones Offered

VirtualPBX® offers the following devices as part of the Voip Office product line. Devices may be mixed and matched to optimize your Voip Office. All devices come pre-configured and are fully supported by the VirtualPBX support team. Click here to compare phones.

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Which Virtual PBX Plan is Better for Me?

With Virtual PBX, you’re not forced into a payment plan that doesn’t match your business. Most companies will find our flat rate plans will provide the most savings, and give the peace of mind that comes from knowing how much your bill will be each month, regardless of usage. Other businesses, usually those that don’t use the phone a lot, will benefit more from our usage based plans – why pay for unlimited use when your needs are low?

FLAT-RATE PLANS

This is what most companies market as “unlimited”.  There is never any such thing as “unlimited” in the telecom industry.  Let’s just get this straight right up front.  Carriers charge each other on a price per minute basis when they hand calls off to one another, so at some point in time that cost makes it down to the consumer.  However, Virtual PBX doesn’t really push the “unlimited” as much as they push flat-rate.  It’s a flat rate under normal business usage.  Here’s what the flat-rate plan comes with:

Plan Overview

  • Anywhere from $39.99/mo down to $19.99/mo per user, depending on how many extensions are needed
  • Unlimited free minutes for typical business use
  • No charge for long distance any where in the continental US or Canada
  • 1,000 minutes of toll-free included in every plan

Best for:

  • Most companies with typical phone use
  • Employees who work in offices or home offices with broadband internet

USAGE-BASED PLANS

Usage-based plans basically means you pay for only the minutes you use.  This can be extremely useful if you don’t have that many inbound calls or make many outbound calls.  You don’t need to pay a higher flat rate per extension because your overall usage is low compared to the average office.

Plan Overview

  • Prices start at just $9.99 per month
  • Pay only for minutes used
  • Unlimited users
  • Same system features as the flat-rate plans because it’s the same system
  • Toll-free is built into the plan minutes

Best for:

  • Companies with low phone use
  • Employees on cell phones or land lines

PLAN CALCULATOR

Still not sure which plan is best for you?  Not a problem.  To help make it a little easier, we’ve put together a little calculator where you input the number of users that need an extension and the rough amount of minutes that they use each month for inbound and outbound calls.

Please click here for the plan calculator.

So, bottom line is that Virtual PBX has the right plan for you.  And even better is no matter which plan you choose, you can use the hardware VoIP phones with them, allowing you to cut all ties with your land line and traditional carriers.  This could save you a lot of money.  And that’s why Virtual PBX is doing what they’re doing.

Posted in ACD queue, Auto-attendant, Call Recording, Call tracking, Call transfers, CallerID, Conferencing, Follow-me calling, general telephony, Mail Only Extension, music on hold, Phone system, Virtual receptionist, VoIP | Leave a comment

Even More VirtualPBX Voice and Faxmail Features You Can Rely On

Here at VirtualPBX, we understand how frustrating it can be to miss that important call you’ve been waiting for… so we’ve gone ahead and created the best features in the industry to ensure you never have to miss another phone call again. With our unique voice and fax messages options, receiving communications is more convenient than ever. You can get a voicemail or be alerted of a fax message awaiting your reply via email, pager, web, and even text message.
Aside from never-full mailboxes, centralized messaging, voicemail interrupt, and fax viewing options, below are even more benefits you receive when you choose a VirtualPBX business phone system.

  • Personal greeting
    Give your callers a distinctive greeting and allow your personality shine through. With a customized voicemail greeting, callers can hear your voice rather than a traditional recording.
  • Phone, email, and web notifications
    Depending on the nature of your business, it can be crucial to know when you have a new voicemail or fax message awaiting your reply. With the VirtualPBX system, you can be alerted via email notification, pager, web, or even through text messages sent directly to your cell phone.
  • Phone, email, and web message delivery
    Now you can retrieve your messages from almost anywhere. Get them via any touchtone telephone, routed to your email as .wav files, or from any computer with Internet access and speakers.
  • Automatic callback
    How many times have you wanted to return a call only to realize that the caller didn’t leave a phone number? With VirtualPBX, you can return a call to the number from which the message was left with one button – no manual phone number entry is necessary.

Call VirtualPBX at 1 (888) 825-0800 to learn more about our voice and faxmail options today. We look forward to hearing from you!

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Choosing the VoIP Phone That’s Right For Your Business

Buying a VoIP phone doesn’t have to be confusing. A basic understanding of the technology will help shoppers know what they need, which will help them find the best VoIP phones. The first step in shopping for a VoIP phone is to determine which type of phone would best meet the needs of your business and consulting with the VoIP service provider about technical specifications will yield the best results. To get a better idea, create a list the most important features the phone should have and those that would be nice to have. Once the selection has been narrowed down, research each model to benchmark performance and call quality before making a final decision.

Some may prefer basic VoIP phones, like our Yealink T20, which is free with annual plans when using VirtualPBX. Or you can choose from our other myriad of phones, which range from entry level for smaller business to fully-featured conference phones for larger companies. Check outour VoIP phone comparisonhere. Our phones can be mixed and matched to best fit your needs and all are certified and optimized to work efficiently with the VirtualPBX system. VirtualPBX sends out the VoIP phones to the customer pre-configured for a plug-and-play experience.

Additional features to keep in mind when shopping include:

Feature Description
LCD Display An LCD display allows users to access features like caller identity. More advanced phones feature color displays to allow users to make video calls or surf the web.
Built-In Headset Jack Enables the ability to attach a headset to the phone for hands free use.
Personalized Ringing Tones Identify the caller purely by the set personalized ringtones telephone ringtone.
Programmable Feature Keys Multiple programmable feature keys give users a way to work with basic and advanced phone features without needing a computer connection.
Multiple Language Support Multiple language support allows users to access their phones and phone features in their supported native languages.
Ports for Network and/or Computer Connections An RJ-11 port allows ADSL line connections and an RJ-45 port allows LAN connections. Multiple RJ-45 ports has the added benefit of enabling phones to be used as a switch that can connect other network devices or phones to the network.
Data Encryption Data encryption reduces threats of security breaches to the data on the network.

Not sure which VoIP phone is best for you? Feel free to contact us today to learn more about the various types of VoIP phones and features available by calling VirtualPBX at 1 (888) 825-0800.

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Never Miss Another Important Call with VirtualPBX Voice and Faxmail Options

VirtualPBX prides itself on offering the top features in the industry. One feature that will prevent you from ever missing another important call again, even if you’re on the road, is our voice and fax messages feature. We understand the frustration of missing important phone calls and faxes, so we’ve done our best to ensure that you are connected to your clients, customers, employees, and partners at all times.
From never-full mailboxes, centralized messages, voicemail interrupt, and fax viewing options, we have our bases covered… do you? Check just a few of the benefits below when you use VirtualPBX.

  • Never-full mailboxes
    Tired of running out of room in your virtual mailbox? VirtualPBX offers the option to automatically open more message space for you when your mailbox becomes full. We move older messages out to make room for any new messages. Your old messages are archived for two weeks so you have plenty of time to recover them or choose to have the message file sent to your email which you can then save indefinitely.
  • Centralized messaging
    We understand the importance of having more than one phone with its own voicemail, especially when you’re running a business. Rather than searching through each voicemail separately to check your messages, we’ve developed a way to let you centralize all of your messages within a single system.
  • Voicemail interrupt
    Your VirtualPBX extensions can listen to callers in real-time as they leave a voicemail on your business phone system. You are able to pick up the call at any time, just as you can with a traditional home answering machine, by pressing the pound key.
  • Fax viewing options
    Get incoming faxes automatically, without the need for a fax machine – it will save you time and money. With VirtualPBX, faxes can be delivered as .pdf files via our web tool or through your email.

Learn more about our voice and faxmail options today. Call VirtualPBX at 1 (888) 825-0800. We look forward to hearing from you!

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Get Online Faxing Without the Expense of a Traditional Machine

Faxing a necessity in many workplaces today; however, it doesn’t have to be done with an outdated fax machine. Online fax technology is becoming more and more popular among businesses that are looking for a more efficient and cost-effective way to share documents.

While the benefits and extra features of a VoIP phone system are typically well-known, many people are unaware of one of the best features that VoIP can offer: faxing without a fax machine. A great VoIP provider offers a built-in online fax service, also known as Internet fax service, which works for both inbound and outbound faxing. This means that you can have all the benefits of faxing without having to purchase a fax machine, and no additional fax line or phone number is required. Below are the two major benefits of using online faxing:

  • Save Money
    Fax Buttons
    While many Internet fax products cost you a fee every month, a reliable VoIP provider will offer an Internet fax service for free with normal business usage, up to a certain number of pages. For example, a great deal might include 100 fax pages every month at no charge, and then 5.9 cents per page after that. This can save your company a large amount of money on a monthly basis, as well as on the initial purchase or rental — often unnecessary expenses for companies who don’t use fax all that often.
  • Receive Better Features

    For inbound faxes, callers can simply dial your number and press the send button on their fax machine. The system automatically detects the fax, receive it electronically, and post it to your account. A good system will then allow you to view it online or have it forwarded to your e-mail address – it’s as simple as that.

    For outbound faxes, you would be able to upload your documents to your online fax library and send as needed. A great provider will likely offer you a library to store your documents in so that you can send them again without the hassle of finding and re-uploading the files. This is ideal for businesses that find themselves faxing the same form to customers or clients on a regular basis.

With an Internet fax capability, you save money while receiving better features than a traditional fax service. If you’re looking for a more efficient and cost-effective way to share documents, e-faxing is your answer.

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VirtualPBX’s Mission Statement and Values

VirtualPBX is the Communications Service Provider pioneer, headquartered in San Jose, California. VirtualPBX strives to help give your customers a great first impression, from the minute they contact your business. By giving small to large businesses a professional, fully automated call answering and routing solution, along with disaster recovery, we ensure that any potential customer’s first impression of your business is a positive one. Just a few of our core values include trust, care, and encouragement, formed internally with employees, as well as built externally with our customers. It’s our goal to create and maintain effective, reliable, and personalized solutions for our customers.

Why Choose VirtualPBX?
Did you know that 90% of our customers are completely satisfied with VirtualPBX and over 85% would recommend VirtualPBX to others? VirtualPBX boasts a variety of industry awards, with the most recent being 2014 Internet Telephony Product of the Year Award. We have also received the 2013 Unified Communications Excellence Award with VoIP Anywhere. We also offer top features, including VoIP, ACD queues, call routing and recording, follow-me call routing, voicemail notifications, call recording, disaster recovery, and much more. Benefits of using VirtualPBX include 99.999% reliability, no hardware to maintain, and transparent status. With lower costs, experienced local support, and great customer reviews, it’s no surprise VirtualPBX remains a top VoIP provider in the country.

Our Mission Statement
VirtualPBX Cloud with Logo
“We were the first hosted PBX provider and through persistent innovation, we continue to be the best. We thrive internally and externally on the mentality of support. Internally, we work to preserve an environment of trust, care, and encouragement; recognizing and motivating the individual and team efforts that push the needle forward. Externally, our primary focus is always on our customers; they are our reason for being. We understand the demands of ever-changing business needs and work daily to create and maintain effective, reliable, and personalized telephony solutions to keep our wide range of customers on the cutting edge of connectivity at an affordable cost.”

If you’re looking to save money with your phone system, VirtualPBX is your answer. Learn more about our business phone systems today, along with our unique PBX features. Contact us directly at (888) 825-0800 with any questions you may have – we’re happy to help determine the perfect plan for your business.

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